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Implementation
Services
We minimize the cost, risk, and time it takes to implement
Open-cIS™ by:
- Staffing
projects with relatively small teams consisting
of highly-skilled, experienced professionals
- Utilizing
specialized implementation tools and processes designed
to minimize manual effort and improve quality of
deliverables
- Implementing
the industry's most flexible and configurable CIS
solution, one that virtually eliminates the need for
custom programming
Maintenance and Support
We offer our Open-cIS™ clients an outstanding
value for ongoing maintenance and support. Those clients
that subscribe to the Open-cIS™ Support program
receive:
-
Toll-free 800 number access to our Help Desk staff
- Second-tier Help Desk staffed 8:00
AM to 5:00 PM Central
time
- 7x24
on-call support
- Ongoing
software upgrades and releases
Our clients actively participate in the Open-cIS
users group and provide necessary input into the
future direction of the solution. We
also establish service level agreements with our clients,
whereby we commit to respond to calls to the Open-cIS™
Help Desk and correct priority software defects within
specified time periods.
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