Open-c Solutions


		Open-c Solutions is pleased to have partnered with Washington Gas (WG) to implement Open-cIS™, WG’s new third-party independent billing and customer care solution. The implementation effort was completed in January 2003. The Open-cIS platform delivers billing services to retail customer-choice customers in Washington Gas’s deregulated marketplace by seamlessly integrating the utility’s and participating supplier’s charges. This effort completes the migration from a third-party service provider to an in-house solution supported and operated by Washington Gas. The Open-cIS customer care solution allows Washington Gas to effectively support the expansion of the deregulated marketplace by providing end-use customers and suppliers with flexible, consolidated billing options. Using the Open-cIS solution, Washington Gas can rapidly respond to changing market requirements and support the business practices of several retail suppliers on a single platform. Open-c Solutions teamed with implementation partners Accenture and Fortegra, Inc. to meet its obligations under the agreement. WGL Holding Company is the parent company of Washington Gas, a natural gas utility that serves approximately 900,000 customers throughout metropolitan Washington D.C. and the surrounding regions in Maryland and Virginia. To learn more about Washington Gas or WGL Holding Company visit their website at www.wglholdings.com.

		Open-c Solutions is pleased to be working with WPS Resources Corporation (WPSR) to implement Open-cIS™, Open-c’s billing and customer care solution. The effort to implement Open-cIS is scheduled for completion in 2004. WPS Resources Corporation chose Open-cIS to: Prepare for de-regulation. Improve responsiveness to changing customer needs. Support a 24-hour, 7 day a week call center. Increase operational efficiency. Improve order processing. Support multi-company processing. Replace outdated technology and consolidate peripheral systems. Reduce application maintenance costs. Green Bay-based WPS Resources Corporation has the following operating subsidiaries: Wisconsin Public Service Corporation, a regulated electric and gas utility that serves 381,192 electric and 224,058 gas customers in an 11,000 square mile area of Northeastern and Central Wisconsin and an adjacent portion of Upper Michigan. Upper Peninsula Power Company, a regulated electric utility that serves 48,000 customers in two-thirds of Michigan's Upper Peninsula. Upper Peninsula Power Company's corporate headquarters are located in Houghton, Michigan. WPS Energy Services, Inc., a diversified, non-regulated energy company that targets retail energy sales and related services. Principal operations are located in Illinois, Maine, Michigan, Ohio, and Wisconsin. WPS Power Development, Inc., which develops and owns non-regulated electric generation projects and provides services to the electric power generation industry. For more information about WPS Resources Corporation, visit the WPSR web site.

		We are pleased to be working with NWP Services Corporation (NWP) to implement Open-cIS to support its customer-care and billing operations. NWP, headquartered in Irvine, Calif., provides a broad range of billing and customer care solutions to the multifamily real estate industry. NWP's billing and utility solutions serve over 800,000 apartments units across the country for many of the country’s largest multihousing owners and management firms. For more information about NWP, visit the NWP web site.